Policies

Shadowlight Creative Studios, doing business as Shadowlight Works. This page covers our Shipping Policy, Returns & Refunds policy, Terms & Conditions, Privacy Policy and Legal Notice. Questions? Email hello@shadowlightworks.com.

Shipping Policy

Effective Date: November 14, 2026

1. Processing Times

Ready-to-ship items are typically packed and shipped within 3–5 business days of payment, unless a different processing time is stated on the product listing.

Custom commissions, made-to-order pieces, and 3D printing orders ship according to the schedule agreed in writing before work begins.

Orders are not shipped on weekends or US holidays. During conventions and other busy periods, processing may take longer; we will let you know if your order will be delayed.

2. Where We Ship

We ship within the United States. International shipping may be available on request; please contact us before ordering so we can confirm the cost and any restrictions for your country.

International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These are not included in our prices or shipping charges.

3. Shipping Rates and Methods

Shipping charges are calculated or shown at checkout before payment. For commissions and large or unusually fragile pieces, shipping is quoted individually.

All orders ship with tracking. Higher-value pieces ship with insurance, and signature confirmation may be required.

4. Packaging

Painted miniatures and display pieces are delicate. We pack every order with protective materials designed for fragile artwork, and larger dioramas and busts may be boxed and padded individually.

5. Tracking and Delivery

You will receive a tracking number by email when your order ships. Delivery estimates come from the carrier and are not guaranteed arrival dates.

Please make sure your shipping address is complete and correct at checkout. If a package is returned to us because of an incorrect or incomplete address, re-shipping costs are the customer's responsibility.

6. Lost, Delayed, or Damaged Packages

If your tracking has not updated for an unusual length of time, or your order arrives damaged, please contact us. For damage, reach out within 7 calendar days of delivery where possible, with photographs of the item and the packaging.

We will work with the carrier and arrange an appropriate repair, replacement, or refund, as described in our Returns & Refunds policy below.

7. Local Pickup

Local pickup in the San Francisco Bay Area, or hand-off at events such as KublaCon, may be arranged by agreement. Contact us before ordering to set this up.

8. Contact

For shipping questions, email hello@shadowlightworks.com with your order number.

Returns & Refunds

Effective Date: October 25, 2026

At Shadowlight Works, we take pride in creating unique, handcrafted artwork and collectible miniatures. We want every customer to feel confident in their purchase.

1. Standard Products

We accept returns on eligible, non-custom products within 14 calendar days of delivery, subject to the following conditions:

Products must be returned in their original condition.
Products must be undamaged, unaltered, and securely packaged.
Customers must contact us before initiating a return.
Return shipping costs are the customer's responsibility for change-of-mind returns.
Original shipping charges are nonrefundable for change-of-mind returns.
Returned items will be inspected before refunds are issued.

2. Custom Commissions and Personalized Artwork

Custom-painted miniatures, commissioned artwork, personalized products, and made-to-order creations are generally final sale once completed.

Because these pieces are created specifically for individual customers, we do not accept change-of-mind returns on completed custom orders.

However, customers remain eligible for appropriate remedies if an item arrives damaged, is materially defective, or does not conform to the agreed specifications.

3. Cancellations

Orders for ready-made products may be canceled before shipment for a full refund.

For custom commissions, cancellation terms depend on the stage of production and the written agreement established before work begins.

Any nonrefundable deposit or cancellation fee will be clearly communicated and agreed upon before payment.

4. Damaged, Defective, or Incorrect Items

We carefully package our artwork, but occasionally damage may occur during shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery whenever possible.

Include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the circumstances and offer an appropriate solution, which may include repair, replacement, return, or refund.

Failure to report an issue within seven days does not eliminate any rights available under applicable law.

5. Refund Processing

Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method.

Refunds will generally be initiated within 10 business days of receiving and approving the returned item.

Additional time may be required for your bank or payment provider to process the transaction.

6. Exchanges

Because many of our pieces are individually painted or one of a kind, direct exchanges may not always be possible.

Where an exchange is unavailable, an eligible customer may receive a refund or another mutually agreed resolution.

7. Return Shipping

Customers are responsible for safely packaging and returning eligible items.

We strongly recommend using a trackable shipping service and appropriate insurance for valuable or fragile artwork.

For confirmed defective, incorrect, or damaged orders requiring return, we will provide an appropriate return shipping arrangement at no additional cost to the customer.

8. Contact Us

To request a return, report damage, or discuss a refund, please contact Shadowlight Creative Studios, doing business as Shadowlight Works, at hello@shadowlightworks.com. Please include your order number and relevant details so we can assist you promptly.

This policy does not limit or exclude any consumer rights or remedies provided under applicable law.

Terms & Conditions

Effective Date: October 25, 2026

Welcome to Shadowlight Works, the creative storefront of Shadowlight Creative Studios, an independent art and hobby studio based in California, USA.

By accessing our website, purchasing our products, or engaging our services, you agree to the following Terms and Conditions.

1. Products and Artistic Work

Shadowlight Works specializes in hand-painted miniatures, collectible artwork, custom creations, and hobby-related products and services.

Many of our products are individually painted, assembled, converted, or otherwise customized by hand.

Handcrafted products may exhibit minor variations and artistic characteristics.
Product photography is intended to represent each item accurately, although colors may vary based on lighting and display settings.
Unless otherwise specified, painted miniatures are sold as completed pieces in their photographed condition.
Miniatures and collectible artworks are generally intended for display, collecting, or tabletop gaming, rather than use as toys by young children.
Product descriptions identify relevant details, including scale, materials, included accessories, and assembly requirements where applicable.

2. Orders and Payment

All prices are listed in United States dollars unless otherwise indicated.

Payment is required at checkout unless alternative arrangements have been agreed upon in writing.

We reserve the right to correct listing errors, adjust prices for future orders, limit quantities, and cancel transactions involving suspected fraud, inventory discrepancies, or other legitimate business concerns.

If we cancel a paid order before fulfillment, we will issue a full refund.

Any applicable sales taxes and shipping charges will be shown during checkout.

3. Shipping and Delivery

Ready-to-ship products are prepared for shipment within the processing period specified on the product listing or during checkout.

Custom commissions and made-to-order products are subject to separately communicated production schedules.

We take reasonable care in packaging fragile miniature artwork to protect it during transit.

Shipping charges are calculated or communicated before payment. Delivery estimates are not guaranteed arrival dates.

If we cannot ship within the stated timeframe, we will notify the customer and offer applicable cancellation or refund options consistent with consumer protection laws.

Customers are responsible for providing accurate shipping information. If an order is lost, damaged, or delivered incorrectly, please contact us so that we can investigate and determine an appropriate resolution.

4. Returns, Refunds, and Exchanges

Because many of our products are individually crafted or painted, our return policies distinguish between ready-made products and custom work.

Ready-made artwork and products: Returns may be requested within 14 calendar days of confirmed delivery. Items must be returned in their original condition. Customers are responsible for return shipping for change-of-mind returns, and original shipping charges are generally nonrefundable.

Custom commissions and personalized products: These are generally nonreturnable once completed, except in cases of damage, material defects, or failure to deliver the work as agreed.

Damaged or incorrect orders: Please contact us within 7 calendar days of delivery, preferably with photographs of the product and packaging. We will review the issue and arrange an appropriate repair, replacement, return, or refund.

Do not return an item without contacting us first.

Nothing in this policy limits rights available to customers under applicable law.

5. Custom Commissions

Custom painting, modeling, fabrication, and other commissioned creative services are subject to individual written agreements.

Before work begins, we may establish:

Project scope and artistic requirements
Pricing and payment milestones
Estimated completion schedule
Customer-supplied materials
Revision allowances
Cancellation conditions
Shipping and insurance arrangements

Custom artwork requires creative interpretation. Reasonable artistic discretion remains with the studio unless specific requirements have been agreed upon in writing.

Changes requested after work has begun may result in additional charges or schedule adjustments, subject to customer approval.

Any deposit, cancellation charge, or nonrefundable payment requirement must be disclosed and agreed upon before payment.

6. Intellectual Property

Original artwork, photographs, written content, logos, designs, and other original creative materials produced by Shadowlight Creative Studios remain the intellectual property of their respective rights holders.

Purchasing a physical artwork does not automatically transfer copyright, reproduction rights, or commercial licensing rights.

Customers may not reproduce, commercially distribute, or use our original creative materials for commercial purposes without appropriate permission.

Some artworks may incorporate third-party miniatures, characters, fictional settings, or other licensed intellectual property. Rights to those underlying properties remain with their respective owners.

Unless expressly stated, Shadowlight Creative Studios and Shadowlight Works are independent businesses and are not affiliated with, sponsored by, or endorsed by the original manufacturers or intellectual property owners.

7. Product Care and Safety

Miniatures, resin sculptures, and other collectible artworks may contain delicate components, sharp points, small parts, or materials that require careful handling.

Customers should handle products appropriately and follow any care or safety instructions provided.

Products containing small parts are not suitable for young children. Items are not intended for unsupervised use by children.

We are not responsible for damage arising from misuse, improper handling, unauthorized modification, or inappropriate storage, except where applicable law provides otherwise.

8. Workshops, Classes, and Creative Services

Where workshops, classes, consultations, or other creative services are offered, additional booking, payment, cancellation, and participation terms may apply.

Any such requirements will be communicated before booking.

Participants are responsible for following reasonable safety instructions when using hobby tools, paints, adhesives, and other equipment.

9. Website Content and Availability

We strive to maintain accurate product information, pricing, availability, and website functionality.

However, occasional errors or interruptions may occur.

We may modify, discontinue, or remove products and services at any time, subject to obligations for existing paid orders.

Unauthorized use, copying, scraping, interference, or commercial exploitation of our website and original content is prohibited to the extent permitted by law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Shadowlight Creative Studios is not liable for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

For claims arising from a purchase, our total contractual liability will generally not exceed the amount paid for the applicable product or service, except where applicable law requires otherwise.

Nothing in these terms excludes liability or customer rights that cannot lawfully be excluded or limited.

11. Privacy and Payments

Customer information is used to process transactions, fulfill orders, provide support, and operate our business.

Payments may be processed through third-party payment providers, which maintain their own payment and security policies.

Additional information regarding the collection, processing, and handling of personal information is provided in our separate Privacy Policy.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the State of California, USA, without regard to conflict of law principles.

We encourage customers to contact us first regarding any dispute so that we may attempt to resolve the matter fairly and promptly.

Nothing in these terms prevents customers from exercising rights or remedies available under applicable consumer protection laws.

13. Changes to These Terms

We may update these Terms and Conditions as our products, services, or business operations evolve.

Updates will be posted on our website with a revised effective date. Changes will not retroactively alter the terms of an accepted purchase without applicable agreement or legal authority.

14. Contact Information

Shadowlight Creative Studios, operating as Shadowlight Works. California, United States. Email: hello@shadowlightworks.com. For questions about purchases, commissions, shipping, or these Terms and Conditions, please contact us using the email address above.

Privacy Policy

Effective Date: November 14, 2026

At Shadowlight Works, operated by Shadowlight Creative Studios, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect information when you visit www.shadowlightworks.com, purchase our products, request commissions, or contact our studio.

1. Information We Collect

When you interact with our website or purchase products, we may collect:

Contact information: Name, email address, telephone number, and billing or shipping address.
Order information: Products purchased, order history, transaction amounts, and shipping preferences.
Commission information: Artwork preferences, reference materials, project specifications, and related communications.
Payment information: Payment details processed by authorized third-party payment providers.
Website information: IP address, browser type, device information, and website usage data collected through hosting services, cookies, or enabled analytics tools.
Communications: Messages and inquiries submitted through email, contact forms, or other communication channels.

We collect information directly from customers and, where applicable, through the services used to operate our website and storefront.

2. How We Use Your Information

We use personal information to:

Process payments, purchases, and refunds.
Prepare, package, and deliver orders.
Communicate about purchases and custom commissions.
Respond to customer inquiries and requests.
Maintain business records and meet legal obligations.
Prevent fraud and protect our website.
Improve our products, services, and customer experience.
Send promotional communications when permitted by applicable law and your communication preferences.

We do not use customer information for purposes unrelated to our business without an appropriate legal basis.

3. Payments and Transactions

Our website and online storefront are hosted by Squarespace, and purchases are processed using supported third-party payment providers.

Payment providers handle payment card information according to their own privacy and security practices.

Shadowlight Works does not independently store complete payment card numbers or card security codes.

We may receive transaction information necessary to confirm payments, issue refunds, resolve disputes, and maintain accounting records.

4. Sharing Your Information

We share personal information only where reasonably necessary to operate our business or where otherwise permitted or required by law.

This may include:

Squarespace: Website and storefront hosting, contact forms, and order management.
Payment processors: Secure payment processing and refunds.
Shipping carriers: Order delivery, tracking, and shipping support.
Technology providers: Business email, website services, storage, and other operational tools.
Analytics and marketing providers: Where such tools are enabled, to help understand store activity or provide communications.
Legal or regulatory authorities: When disclosure is required by applicable law.

We do not sell customer contact lists or rent customer information to third-party marketers.

Some providers may process information under their own privacy policies.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential storefront functionality, including shopping carts and checkout.

Additional cookies or tracking technologies may be used if analytics, advertising, or other integrations are enabled.

Customers may manage or block cookies through their browser settings, although doing so may affect certain website functions.

We respond to browser-based privacy preferences and tracking signals where required by applicable law and supported by our website configuration.

6. Marketing Communications

Customers may receive emails necessary to complete purchases, provide order updates, or respond to inquiries.

We may also send promotional emails regarding new artwork, miniature releases, workshops, or other studio offerings when permitted by law.

Customers can unsubscribe from promotional communications using the unsubscribe mechanism provided or by emailing hello@shadowlightworks.com.

Unsubscribing from marketing does not prevent necessary transactional communications regarding existing orders.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, maintain customer relationships, resolve disputes, comply with tax and accounting obligations, and meet other legitimate business requirements.

Order and transaction records may be retained for applicable recordkeeping periods.

Commission correspondence and related project materials may be retained where reasonably necessary for project documentation and customer support.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, alteration, disclosure, or loss.

We use established third-party platforms for website and storefront hosting, payment processing, and business communications.

However, no internet-based service or electronic storage system can guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Obtain information about certain data processing practices.
Opt out of certain marketing or data processing activities.
Exercise additional privacy rights provided by applicable law.

To submit a privacy request, contact hello@shadowlightworks.com.

We may need to verify your identity before fulfilling certain requests. Requests will be handled in accordance with applicable law, including any relevant exceptions.

10. Children's Privacy

Our website is intended for general audiences purchasing collectible artwork and hobby products.

We do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without legally sufficient authorization, we will take appropriate steps to delete that information.

Parents or guardians with concerns may contact us using the email address below.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other external services.

We are not responsible for the privacy practices of independently operated third-party websites.

Customers should review the privacy policies of any external services they choose to use.

12. International Customers

Our business operates from California, United States.

Customers accessing our website from outside the United States should understand that their information may be processed or stored in the United States or other countries where our service providers operate.

Where applicable, we will comply with relevant requirements governing international personal information transfers.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology, services, or applicable legal requirements.

The latest version will be published on our website with an updated effective date.

14. Contact Information

For questions, concerns, or requests involving personal information, please contact Shadowlight Creative Studios, doing business as Shadowlight Works, California, United States, at hello@shadowlightworks.com.

Legal Notice

Effective Date: October 25, 2026

1. Business Information

This website is owned and operated by Shadowlight Creative Studios, an independent creative studio operating under the brand name Shadowlight Works.

Business Name: Shadowlight Creative Studios
Trading Name: Shadowlight Works
Location: California, United States
Website: www.shadowlightworks.com
Email: hello@shadowlightworks.com

For business inquiries, customer support, commissioned artwork, or legal correspondence, please contact us using the email address above.

2. Copyright and Intellectual Property

Unless otherwise indicated, original artwork, photographs, graphics, designs, written content, and other original creative materials published on this website are the intellectual property of Shadowlight Creative Studios or their respective rights holders.

Unauthorized commercial reproduction, distribution, or exploitation of our original copyrighted materials is prohibited without appropriate authorization.

3. Third-Party Trademarks and Intellectual Property

Shadowlight Works is an independent creative studio specializing in miniature painting, collectible artwork, and creative services.

Certain products may incorporate independently sourced miniatures, characters, models, or designs associated with third-party manufacturers and intellectual property owners.

All third-party trademarks, brand names, characters, and associated intellectual property remain the property of their respective owners.

Unless expressly stated otherwise, Shadowlight Works is not affiliated with, sponsored by, endorsed by, or officially licensed by these third-party rights holders.

4. Website Information

We make reasonable efforts to maintain accurate and current information on this website.

Product availability, descriptions, pricing, and other website content may be updated without prior notice, subject to obligations arising from accepted purchases.

Product images are intended to represent artwork accurately. Minor differences in appearance may occur due to photography, lighting, and display settings.

5. External Links

This website may contain links to external websites or third-party services.

Shadowlight Creative Studios does not control the content, availability, or privacy practices of independently operated external websites.

6. Applicable Law

This website is operated from California, United States, and is subject to applicable United States federal and California state laws.

Nothing in this notice limits any rights or protections provided to consumers by applicable law.